Recent News

Alveni Cloud notifies that on May 29, 2021 a Migration will be performing on our Mail PRO services. START: May 29, 2021 18:00 PM (CDT) . END: May 30, 2021 18:00 PM (CDT) . Objetive: Migrate the primary MailPRO service to a new enhanced, faster & more reliable server environment to improve MailPRO performance.

Note: During the maintenance, the secondary email server will continue to receive incoming emails.

Updates: -6:00pm, May 29th. Migration process starts. - 4:32 am (CDT)...

Valued Customers,

Rarely does AlveniCloud email customers about an issue affecting the internet as a whole. However, this one has very far-reaching consequences, ones that go beyond our products. Back in 2019 we sent out an email about how we will no longer be accepting connections to our services that use the soon-to-be deprecated Transport Layer Security (TLS) 1.0 or 1.1 protocols. At the time, companies like Google, Microsoft, and Apple, as well as companies in finance, healthcare and...

Alveni notifies that our Customer Service and Technical Support area will only be available through our web portals on March 15, 2021 due to the official holiday.



If you require technical support of our hosting services, visit

https://portal.alvenicloud.com



The Customer Service will resume on March 16, 2021 in its regular schedule.



This does not apply to customers who have 24/7 Extended Support Programs, who will continue to have the same level of service.

...

Alveni cloud notifies that on September 14, 2019 a Maintenance will be performing on our Shared Hosting and Mail PRO servers.

START: September 14, 2019 08:00 PM (CDT) . END: September 15, 2019 02:00 AM (CDT) .

Services affected: Primary Mail and Shared Hosting.

During the maintenance, the secondary email server will continue to receive incoming emails.

We appreciate your preference and remain at your service for any questions about it.

Technical Support Team Alveni Cloud

Alveni notifies its opening hours for the following dates: Monday December 24 Support via portal (portal.alveni.com) Tuesday December 25 Support via portal (portal.alveni.com) Monday December 31 Support via portal (portal.alveni.com) Tuesday, January 1, Support via portal (portal.alveni.com) The support team of Alveni wishes you happy holidays!

El día de hoy, Miércoles 6 de junio, 2018 se tuvo un evento en nuestro servidor primario de correo que da servicio a los clientes del servicio de hosting compartido de Alveni Cloud. Esto causó la interrupción del servicio desde las 16:01 a las 17:18. El servicio de correo secundario funcionó correctamente durante todo el tiempo por lo que ningún correo entrante se debe haber perdido. Evento de Mail Pro En específico se recibió un ataque masivo de spam desde distintas direcciones IP...

Alveni cloud notifica que el 1 de Junio, 2018 se llevó a cabo una Ventana de Mantenimiento.

Fecha del evento: 1 de Junio, 2018 de 18:29 a 18:42 hrs.

Objetivo: Realizar mantenimiento necesario al servidor de mail primario de MAIL PRO.

Servicios afectados: Mail primario compartido de MAIL PRO. Durante la ventana de mantenimiento, el servidor secundario de email compartido continuó recibiendo emails entrantes dando continuidad al servicio. No hay ninguna afectación para otros...

Estimado cliente de Alveni Cloud, Como es de su conocimiento, este año estamos realizando un Upgrade a nuestro sistema de hosting en beneficio de todos nuestros clientes actuales y futuros.

Esta migración hacia una nueva plataforma implica: a) Que su acceso como cliente a partir de Septiembre 2017 será https://billing.alveni.com En este nuevo portal donde podrá accesar el resumen de sus servicios, datos de facturación así como links a su(s) panel(es) de administración de sitios web...