Recent News

Event: On Tuesday April 26th, 2022, at 8:36 hours (CDT), there was an intermittence in all the services of IDC #1.

Services affected: Internet Data Center #1 - AUS. Specific shared hosting servers with web and database services, Mail Pro service as well as primary SiteRemote server and certain VPS servers.

Updates:

- 8:40 hrs CDT. Our support team is troubleshooting probable causes and looking for a solution. An engineer has been dispatched to IDC to physically check all the...

Alveni cloud notifies that on Febraury 15, 2022 a Maintenance will be performing on our Shared Hosting and Mail PRO servers.

START: 03/12/2022 10:30PM CST END: 03/12/2022 11:00PM CST

Services affected: Primary Mail and Shared Hosting.

During the maintenance, the secondary email server will continue to receive incoming emails.

We appreciate your preference and remain at your service for any questions about it.

Technical Support Team Alveni Cloud

Event: On Friday February 11th, 2022, at 21:16 hours (CST), there was a services intermittence in one of our physical hosting servers.

Services affected: Internet Data Center #1 - AUS. Specific shared hosting servers with web and database services, as well as primary SiteRemote server and certain VPS servers.

Updates:

- 21:25 hrs CST. Our support team is checking probable causes and looking for a solution. An engineer has been dispatched to IDC to physically check the server. -...

Alveni cloud notifies that on Febraury 15, 2022 a Maintenance will be performing on our Shared Hosting and Mail PRO servers.

START: 02/15/2022 10:00PM CST END: 02/16/2022 02:00AM CST

Services affected: Primary Mail and Shared Hosting.

During the maintenance, the secondary email server will continue to receive incoming emails.

We appreciate your preference and remain at your service for any questions about it.

Technical Support Team Alveni Cloud

Alveni cloud notifies that on January 29, 2022 a Maintenance will be performing on our Shared Hosting and Mail PRO servers.

START: January 29, 2022 10:30 PM (CDT) . END: January 29, 2022 11:30 PM (CDT) .

Services affected: Primary Mail and Shared Hosting.

During the maintenance, the secondary email server will continue to receive incoming emails.

We appreciate your preference and remain at your service for any questions about it.

Technical Support Team Alveni Cloud

Alveni Cloud notifies that on May 29, 2021 a Migration will be performing on our Mail PRO services.

START: May 29, 2021 18:00 PM (CDT) . END: May 30, 2021 18:00 PM (CDT) .

Objetive: Migrate the primary MailPRO service to a new enhanced, faster & more reliable server environment to improve MailPRO performance.

Note: During the maintenance, the secondary email server will continue to receive incoming emails.

Updates: -6:00pm, May 29th. Migration process starts. - 4:32 am (CDT)...

Valued Customers,

Rarely does AlveniCloud email customers about an issue affecting the internet as a whole. However, this one has very far-reaching consequences, ones that go beyond our products. Back in 2019 we sent out an email about how we will no longer be accepting connections to our services that use the soon-to-be deprecated Transport Layer Security (TLS) 1.0 or 1.1 protocols. At the time, companies like Google, Microsoft, and Apple, as well as companies in finance, healthcare and...

Alveni notifies that our Customer Service and Technical Support area will only be available through our web portals on March 15, 2021 due to the official holiday.

If you require technical support of our hosting services, visit

https://portal.alvenicloud.com

The Customer Service will resume on March 16, 2021 in its regular schedule.

This does not apply to customers who have 24/7 Extended Support Programs, who will continue to have the same level of...

Alveni cloud notifies that on September 14, 2019 a Maintenance will be performing on our Shared Hosting and Mail PRO servers.

START: September 14, 2019 08:00 PM (CDT) . END: September 15, 2019 02:00 AM (CDT) .

Services affected: Primary Mail and Shared Hosting.

During the maintenance, the secondary email server will continue to receive incoming emails.

We appreciate your preference and remain at your service for any questions about it.

Technical Support Team Alveni Cloud

Alveni notifies its opening hours for the following dates:

Monday December 24 Support via portal (portal.alveni.com) Tuesday December 25 Support via portal (portal.alveni.com) Monday December 31 Support via portal (portal.alveni.com) Tuesday, January 1, Support via portal (portal.alveni.com)

The support team of Alveni wishes you happy holidays!