Configuration of Mail Pro service

Access to webmail.
The correct access to Mail Pro webmail is using the following URL:  https://mail.alvenicloud.com since it utilizes the SSL security protocol so all the connections and information is encrypted, and therefore, more secure. 
 
It is not possible to use your webmail using http://mail.yourdomain.com,  since it does not use a SSL connection, unless you purchase a "Personalized webmail" service with additional cost for your domain, that allows you to use  https://mail.yourdomain.com (using SSL).
 
Mail Pro Correct configuration for devices.
 
Password: ********* (the password that you or your domain administrator defined, it must comply with Mail Pro's security policies).
 
You have to use "mail.alvenicloud.com" as  IMAP, POP and/or SMTP server in any configuration, since it utilizes SSL / TLS protocols. 
 
Servers:
 
Outgoing server - SMTP server: mail.alvenicloud.com
Ports:  25 & 587, we suggest you use 587.   This ports have TLS  support for secure connections.
 
Incoming server - POP server: mail.alvenicloud.com
Port:  110.  This port has TLS  support for secure connections.
You could use port 995, but it uses SSL protocol, which is obsolete and it will be discontinued shortly. 
 
IMAP server: mail.alvenicloud.com
Port:  143.  This port has TLS  support for secure connections.
You could use port 993, but it uses SSL protocol, which is obsolete and it will be discontinued shortly. 
 

Chat server - XMPP server: mail.alvenicloud.com

Port:  5222.  This port has TLS  support for secure connections.

 

For more information, contact us raising a ticket at portal.alvenicloud.com.