2.- When sending the support case, you must fill out the domain transfer letter (Scenario A) and / or cancellation of hosting (Scenario B) with the data mentioned in it, signed and with the logo of the company as well as the signature of the legal representative and / or owner of the transfer domain. This scanned letter must be attached to the case from the portal.
Scenario A. Only migrate domain to another provider
Scenario B. Migrate domain and hosting to another provider.
Download Letter of Cancellation of Hosting and Migration of domain
3.-Once the case is sent with the letter that includes the requested data, Alveni Cloud will send you the Transfer Codes of the requested domain (s) in a period of 24 to 48 hrs. These should be provided by you to your new provider who will manage your domain / hosting service.
Note: In order to make a domain transfer, the domain must be active and the client's account / domain must be current, with no outstanding invoices unpaid. The transfer can be made maximum 20 days in advance of the expiration date of the same.
4.- Your new hosting provider must request the domain change within 3 days of receiving the information and Alveni Cloud will authorize it. Once authorized, Alveni Cloud will no longer be the administrator of the domain, and the new provider will be the new administrator of your domain (Registrar). Therefore, any configuration, change and / or payment related to the domain will be the responsibility of the new provider (Registrar).
- Register - Is the name of the domain administrator company. It is the company that configures the DNS servers to which the domain points, and to whom the domain must be paid / renewed.
- Registrant - Is the name of the person who bought the domain, to whom the domain is registered and, therefore, owner of it.
- Transfer codes - They are generated by the current Registrar and are provided to the new Registrar for him to make the request for transfer of a domain.
Once the aforementioned changes have been made and the Registrar has changed, Alveni Cloud will no longer be responsible for it and you will have to make any request that involves your domain to your new provider. The DNS should be changed at the moment of making the change request to Register or when it has already been migrated since it will be deactivated if additional migrate the domain, the hosting service was canceled